POSITION RESPONSIBILITIES:
This position is responsible for the day to day handling of customer/consumer requests and inquiries in support of Consumer Group accounts/brands or any other Divisions supported by this team. Contact Activity may be received via multiple toll-free lines or alternate sources such as mail, email, live chat or other mediums. Team members must represent each brand supported by the department in a manner that promotes sales the brand's image. This position is responsible for timely attention resolution that may be order related inquiries and/or complaints for these Consumer Group customers and any other Divisions supported by this team
EDUCATION
Required: High School Diploma
Preferred: Enrolled in College or pursuing College Degree
EXPERIENCE:
ADDITIONAL COMMENTS:
Customer Support hours range from open Mon-Fri 8:30 a.m. to 6:00 p.m. Product Support is open Saturdays 8:00 a.m. - 5:30 p.m. and Sundays 8:00 a.m. - 4:00 p.m. Agents are expected to work flexible shifts within those hours, as business needs dictate Help is open Mon-Fri 8:00 a.m. to 6:00 p.m. and Saturdays 8:00 a.m. - 5:30 p.m. Agents are expected to work flexible shifts within those hours, as business needs dictate.