The Division of Facial Plastic Surgery and Aesthetic MedSpa is located near the Sentara Leigh Hospital in a band new office on the border of Virginia Beach and Norfolk.

This role is being established to assist with providing excellent customer service while answering a high volume of telephone calls, redirecting calls to appropriate physicians or staff, scheduling patient appointments, reviewing and building patient demographic information in the practice management system, and scanning records into the electronic medical record. Under direction the role will also perform other administrative tasks as needed and become knowledgeable in various aspects of Aesthetic care to be able to assist walk in patients with product purchases as needed.

The Division consists of three Facial Plastic Surgeons as well as an Esthetician. The role will be accountable to the Nurse Manager for the Division and work collaboratively with all faculty members and team members.

Answer telephones.

Triage & direct phone calls to appropriate individual or area.

Enter patient information into IDX system.

Schedule appointments

Assure appropriate referrals are in place for each Date of Service.

Verify insurance information.

Follow-up with referring physician &/or patient if referral is required.

Forward messages to physicians and staff in Allscripts

Schedule surgeries for assigned doctor in a timely manner including obtaining all required authorizations.

Performs other duties as assigned, according to the individual departmental needs.

High school diploma/GED with excellent written and verbal communication skills. Experience performing related functions in a medical practice is preferred. Previous front desk customer service experience will be considered. Professional, customer service-oriented individual is required.